Ohana Detailers ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit or make a purchase from ohanadetailers.com (the "Site"), how we use it, and your rights.
Information we collect
When you browse the Site, we automatically collect certain device information — your browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the products you look at, and how you interact with the Site.
When you make a purchase or attempt to make one, we collect the information you provide: your name, billing and shipping address, email address, phone number, and payment details. We refer to this as "Order Information."
How we use your information
We use your Order Information to fulfil orders (process payment, arrange shipping, send order confirmations and invoices), to communicate with you, to screen orders for potential fraud or risk, and — when you've agreed — to send you marketing about our products and offers. We use the device and browsing information to help us improve and optimise the Site and to assess the success of our marketing.
Sharing your information
We share your information with third parties who help us run our store, including our e-commerce platform (Shopify), payment processors, and shipping and fulfilment partners. We may also share information to comply with applicable laws, respond to a lawful request, or protect our rights. We do not sell your personal information.
Payment processing
All payments are handled by secure, PCI-compliant third-party processors. We do not store your full card details on our servers.
Marketing and your choices
You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us at ohanadetailers.com. Even if you opt out, we may still contact you about your orders.
Cookies
We use cookies to keep your cart, remember preferences, and understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect how the Site works.
Your rights
Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us at ohanadetailers.com. We will respond within the timeframe required by applicable law.
Data retention
We keep your Order Information for our records unless and until you ask us to delete it, or where we are required to retain it for legal or accounting purposes.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The "last updated" date shows when it was last revised.
Contact us
Questions about this policy? Email ohanadetailers.com or write to [Business name, address, city, state/postcode, country].