We want you to love your results. If something isn't right, here's how returns and refunds work.
Our 30-day guarantee
We offer a 30-day money-back guarantee. If you're not happy with your purchase, you can request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return, your item must be unused or with the seal intact, in its original packaging, and in the same condition you received it. You'll need your order number or proof of purchase.
For health and safety reasons, we cannot accept returns of products that have been significantly used or where the safety seal has been broken — except where the product is faulty or not as described.
Faulty, damaged, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, please contact us within [7 days] of delivery with your order number and a photo. We'll arrange a free replacement or full refund — no need to return the item unless we ask.
How to start a return
Email us at [support@ohanadetailers.com] with your order number and the reason for your return. We'll reply with instructions and, where applicable, a return address. Please don't send items back before contacting us.
Return shipping
For change-of-mind returns, you are responsible for the cost of return shipping. If the return is because of our error (faulty, damaged, or wrong item), we'll cover it. We recommend using a tracked service, as we can't guarantee we'll receive an untracked return.
Refunds
Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed to your original payment method within [5–10 business days]. Depending on your bank or card provider, it may take a few extra days to appear.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
The fastest way to get a different product is to return your item for a refund and place a new order once your return is approved.
Consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable consumer protection law. Our products come with guarantees that cannot be excluded — you may be entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.
Contact us
Questions about a return or refund? Email [support@ohanadetailers.com] — we're happy to help.